Despatch and Delivery
We aim to despatch all orders placed before noon, on the same day. If your order is placed after this time then it will be passed to despatch on the following working day. Please bear in mind that Saturday and Sunday are not classed as working days. If you are located in the UK you will receive your order within a maximum of 3-5 working days. Delivery times to other destinations vary but we always aim to get the goods to you as quickly as possible. If your order is for a special occasion then please tell us at the time of ordering as we’ll always do our best to meet your deadlines. We will not be held responsible for the goods once they have been passed to the courier or postal service however we will will always work with you to resolve any issues that may arise. Insurance for goods in transit can be arranged at an additional cost.

IMPORTANT: If goods are returned to us because they could not be delivered for whatever reason then we will reserve the right to charge you for the cost of the return and the additional cost in dispatching the goods a second time.Our couriers require a signature for all deliveries – that way we can track your parcel in the event of any problems. However, you have the choice of requesting that your parcel is “Left in a Safe Place” in which case your delivery will be left without a signature but neither ourselves or the courier service we use will be held responsible for missing parcels or non-delivery once the goods have left our warehouse. If you want your parcel “Left in a Safe Place” then request this in the special instructions box at the checkout.
Items Out of Stock
We generally do not advertise items for sale if they are not in stock at our warehouse. However, sometimes an item can quickly go out of stock due to exceptional demand and in this case we may not have the time to amend our website before further orders are placed. If any of the items on your order are out of stock we will generally hold your order if stock is expected within a short period of time (such as 2-3 days). If we anticipate a longer wait then we will advise you of the delay and offer you the choice of a refund or to wait until the goods are back in stock. If we have another item which is very close in description and quality to your original request then we may offer you this alternative.